Terms of service

Terms of Service (The Rules of Engagement)

Last Updated: 27/01/2026

Welcome to HYPE Yarns.

Before you start filling your cart with Transformative Teal and planning your next ten projects, we need to get the boring stuff out of the way.

These Terms of Service (along with our Privacy Policy and Refund Policy) are the contract between you (the customer) and us (HYPE Yarns). By browsing this site or buying our stash, you’re agreeing to these rules.

If you don't agree with them, that’s cool, but you can’t use our site or buy our yarn.

1. Who We Are (The Legal Bits)

We are HYPE Yarns, a company registered in England and Wales.

  • Our registered company name: Rothko and Frost Limited T/A Hype Yarns.

  • Our registered office address: Office 4, Sunningend Business Centre, 22 Landsown Industrial Estate, Cheltenham, Gloucestershire, GL51 8PL

  • Our Company Registration Number: 7743720

  • Our VAT Number: GB 155 3027 31

  • How to reach us: Hello@HypeYarns.com

2. The Goods (Real Talk About Yarn)

We sell yarn (wool, acrylic, cotton, bamboo—the works), kits, and accessories. We try incredibly hard to make sure the photos on the site look exactly like the product in real life.

However, there are caveats:

  • Screens lie. Every phone and computer monitor is calibrated differently. That Electric Chartreuse might look slightly yellower on your screen than it does in your hands. We cannot guarantee the colour on your screen is 100% accurate to real life.

  • Dye Lots are real. Yarn is dyed in batches. A "dye lot" is a unique number assigned to a specific batch. If you buy three balls now and two balls next month, they might be from different dye lots and have subtle colour differences. Tip: Buy enough for your whole project at once.

  • Allergies. We list the fibre content clearly (check "The Ingredients List" on product pages). If you are allergic to wool, please stick to our acrylics and plant-based fibres. We aren't responsible for allergic reactions if the product is correctly labelled.

3. Ordering & Securing the Stash

When you press that "Place Order" button at checkout, you are making an offer to buy the goods.

The contract between us is only formed when we accept your order. Usually, this happens when we send you a shipping confirmation email. We reserve the right to reject an order for reasons including (but not limited to):

  • We ran out of stock (it happens).

  • Your payment didn't go through.

  • We made a massive blunder on the pricing (e.g., listing a £50 kit for £5. Sorry, we can't honour obvious errors).

  • We suspect fraudulent activity.

4. The Price Tag

All prices are shown in Great British Pounds (£) and include VAT (where applicable) at the current UK rate.

Shipping costs are charged separately and calculated at checkout before you finalize the purchase.

5. Delivery (Getting it to your door)

We aim to get your order out the door fast. However, once it leaves HYPE HQ and is handed to the courier (Royal Mail, Evri, etc.), delays can happen that are out of our control (weather, strikes, pandemics, etc.).

We will always give you an estimated delivery window, but it is just an estimate, not a guarantee. We aren't liable for any losses caused by late delivery.

If you order internationally, you are the importer of record. You are responsible for any customs duties, taxes, or import fees levied by your country when the package arrives.

6. Returns, Refunds & Regrets

Our refund policy is pretty chill, but there are rules.

We offer a 14-day cooling-off period (your statutory right) plus another 14 days to get the items back to us. Items must be returned in brand new, resellable condition with ball bands intact.

Please read our full [Refund Policy here](link to your refund policy page), which forms part of these Terms of Service.

7. User Conduct (Don't be Toxic)

We want this to be a good vibe. By using our site, you agree not to:

  • Use the site for anything illegal.

  • Try to hack, break, or compromise the security of our website.

  • Use abusive language in reviews or towards our support staff. We have a zero-tolerance policy for abuse.

8. Our Stuff is Our Stuff (Intellectual Property)

All content on this website—the neon logo, the photos of the yarn, the graphics, the text, the kit designs—is owned by HYPE Yarns (or our licensors). It’s protected by copyright laws around the world.

You can't use our photos to sell your own stuff on eBay, and you can't rip off our branding. Respect the hustle.

9. The Serious Liability Bit

We know this sounds scary, but our lawyers say we have to put it in caps.

NOTHING IN THESE TERMS LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR FRAUD.

HOWEVER, TO THE FULLEST EXTENT PERMITTED BY UK LAW, HYPE YARNS SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT OR CONSEQUENTIAL LOSSES (LIKE LOSS OF PROFIT OR LOSS OF OPPORTUNITY) ARISING OUT OF YOUR USE OF OUR PRODUCTS OR WEBSITE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF YOUR ORDER SHALL NOT EXCEED THE TOTAL PRICE YOU PAID FOR THAT ORDER.

Basically: If the yarn is faulty, we'll refund you. But if you knit a jumper for a job interview, the jumper unravels, and you don't get the job, we aren't paying for your lost future wages.

10. Where the Gavel Drops (Governing Law)

These terms are governed by English law. Any disputes will be settled in the courts of England and Wales.

If you live in Scotland or Northern Ireland, you can also bring legal proceedings in your local courts.

Need clarification on any of this? Email us. We’re happy to translate the legal jargon.